8518 Warrego Hwy,
Withcott QLD, Australia

Phone: 07 4580 1210

Hours: Monday – Friday
8 a.m. – 4:00 p.m. AEST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We offer flat courier rates Australia wide which will be displayed during checkout. Please contact us if you have a large order to place and we’ll look at bulk shipping options.

Which payment methods are accepted in the Online Shop?

We accept Bank Transfer, Credit Card and Debit card payments via Stripe payment gateway, and Paypal.

How long will delivery take?

Product customisations may require additional manufacturing time. Generally most orders are shipped within 2-4 weeks. Many of our products are stocked ready to ship next day.

How secure is shopping in the Online Shop? Is my data protected?

Both Paypal and Strip payment gateways are highly secure. Stripe is the largest credit card payment gateway in the USA.

We dont keep any of your personal payment infomation – this is exclusivly handled by our payment gateway partners.

Please see our privacy policy for more details.

Why is Aluminium a superb material for gates and fences?

Aluminium is light and strong material. It does not rust, rot or corrode and has excellent resistance to the elements.

If the gate and or fence panel is installed correctly it will outlast steel and wooden fences.

What exactly happens after ordering?

Once your order is received we will advise you when you product ships.

Depending on the customisations you have ordered with your gate your product may ship between 24 hours to 4 weeks.

Please contact us if you are wondering about the progression of your order, or if you require a rush job.

Do I receive an invoice for my order?

You will receive a GST invoice with your order in the name of ‘Dish Heritage Gates’.

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